📦 Shipping Policy – Aura E-Cart

At Aura E-Cart, we are committed to delivering your orders safely and on time. Please read our shipping policy to understand how we process and deliver orders.

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1. Shipping Locations

• Aura E-Cart delivers products across India.

• Currently, we do not offer international shipping.

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2. Order Processing Time

• Orders are processed within 24–48 working hours after successful payment.

• Orders placed on Sundays or public holidays will be processed on the next working day.

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3. Delivery Time

• Standard delivery time is 5–7 business days from the date of dispatch.

• Delivery timelines may vary based on:

• Customer location

• Courier partner operations

• Weather conditions or unforeseen circumstances

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4. Shipping Charges

• Shipping charges (if applicable) will be clearly mentioned at checkout.

• Any promotional free-shipping offers will be applied automatically.

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5. Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS or email.

• You can track your shipment using the provided tracking details.

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6. Delays in Delivery

• While we strive to deliver within the promised timeframe, delays may occur due to factors beyond our control.

• Aura E-Cart is not responsible for delays caused by courier partners, natural calamities, strikes, or government restrictions.

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7. Incorrect Address or Delivery Failure

• Customers are responsible for providing accurate delivery details.

• In case of incorrect address or unsuccessful delivery attempts:

• Re-shipping charges may apply.

• Orders returned to us due to customer error may not be eligible for a refund.

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8. Damaged or Missing Packages

• If you receive a damaged package or missing item, report it within 24 hours of delivery.

• Please share clear images or an unboxing video for verification.

• After verification, we will arrange a replacement or resolution as applicable.

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9. Partial Deliveries

• In some cases, orders with multiple items may be shipped separately.

• Customers will be notified in advance if partial shipments occur.