📄 Refund Policy (7 Days)

Last Updated: [06-Dec 2025]

At our company, customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a refund under the following guidelines:

1. Eligibility for Refund

• Refund requests must be made within 7 days of delivery.

• Products must be:

• Unused

• In original packaging

• With all accessories, manuals, and labels

2. Non-Returnable / Non-Refundable Items

• Personal care items

• Innerwear

• Health & hygiene products

• Customised or personalised products

• Clearance or final-sale items

3. Refund Process

• Email or WhatsApp us with your order ID, product images, and reason for return.

• After approval, kindly return courier to the given address.

• Once the product passes quality check, the refund will be processed.

4. Mode of Refund

• Refunds are issued to the original payment method.

• Processing time: 5–7 working days after quality check.

5. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product:

• Report within 24–48 hours of delivery.

• Provide unboxing video and photos as proof.

6. Shipping Costs

• In case of company error (wrong/damaged product) → No pickup charges.

• In other cases → Pickup charges may apply.

For refund assistance, contact us at:

Email: support@auraecart.com

Phone: 9911139599/9911138599